We want you to enjoy every purchase from Avrelisse Crystal Harbor. If for any reason you encounter an issue with your order, we’re here to assist and make things right.
Our Commitment
- Every product shipped undergoes a careful quality check. If you receive a defective or incorrect item, please contact us within 72 hours of receiving your order.
- To help us process your request quickly, kindly provide your name, your order details, a brief description of the issue, and clear photos of the item received.
How Refunds & Replacements Work
- After reviewing your request and verifying the concern, we will arrange either a replacement or a full refund for eligible items.
- Refunds are processed using your original payment method whenever possible.
- Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
Conditions & Limitations
- We cannot accept returns or refunds for items that have been used, opened, or damaged after delivery unless found defective upon arrival.
- Change-of-mind returns are not covered, unless required by local consumer protection laws.
- Shipping fees are non-refundable except where required by law or if the issue was due to our error.
How to Request a Refund or Replacement
- Email us at hello@avrelissecrystal.site or call +63 975 604 8617 within 3 days of receipt.
- Include your name, your order details, and clear details about the issue. Our team will respond promptly to guide you through the next steps.
Customer Support
Your satisfaction is our priority. If you have questions about your order or need assistance, please contact us. We will do our best to resolve any concerns quickly and fairly.